Aims and Objectives

 • To ensure that each client's values and needs are respected in matters of religion, culture, race or ethnic orign, political affiliation, martial status, parenthood, disabilities and impairments.

 • To ensure that the serivce is delivered flexibly attentively and in a non discriminatory fashion, whilst respecting each client's right to independence, privacy, dignity, fulfilment and the right to make informed choices, and to take risks.

 • To manage the care service efficiently and effectively, to make the best use of resources and to maximise best value for both the provider and the client.

 • To match the nominated Care Assistant as closely as possible to the client, respecting the need to chang the care assistant in the event of non compatibility.

 • To ensure that the care service is delivered in accordance with the agreed contract of care

 • To manage and implement a formal programme of staff planning, selection, recruitment, traing and personal development, to enable client's needs to be met.

 • To undertake a Risk Assessment of environmental Health and Safety hazards within the client's home, and ensure that any hazards are reported to the client/purchaser.

 • To ensure that all clients are provided with writteninformation on the organisations procedure for handling complaints, comments and complements, and how to use it.