Care and Support

Whether you are a Private Client or you are supported by Social Services, NHS or the Primary Care Trust (PCT) we will examine your individual requirements and agree a bespoke care plan. We know that everyone has individual needs and therefore understanding these is essential for us to provide you with a service that reflects this. Our services will be delivered in a way that maintains and respects the privacy, dignity and lifestyle of the service user.

We welcome enquiries involving direct payments and individual budgets.

Our services will be delivered in a way that maintains and respects the privacy, dignity and lifestyle of the service user.

In addition to providing home care services for the service users to help maintain their health and well-being, Ace Care provides other support services to adults 18 and over with learning/physical disabilities, those with mental health needs; informal carers, enabling them to take a break from their caring commitments; people with dementia, Alzheimer's disease or other long-term illness or condition; people requiring end-of-life care; people discharged from hospital and many other unique care and support situations which are culturally appropriate.

Practial Support


Our staffs are able to provide help, assistance and support for everyday tasks and can assist with activities such as light domestic duties, shopping or cleaning. We are also there to provide reassurance and companionship when needed, more intensive support after a hospital discharge or recovery from an illness or just friendship. Policy on Behaviour Management

Personal Care


Our staffs are trained and qualified to provide more intimate care if required to adults in a wide range of settings. Assisting with the demands of a daily routine can greatly enhance one’s quality of life. We support those needing help with personal care such as getting in and out of bed, bathing, toileting and other daily activities of living. Policy on Plans of Care and Review

Complex Care


There are times when the care required becomes more complex and challenging. Be it after hospital discharge, palliative care or those with long-term multiple and intensive needs. We are able to work closely with other agencies, families and individuals to provide personalised quality of care and support. Policy on Dealing with Death and Policy on End of Life

Domiciliary Care

  •   Personal Care-washing
  •   Bathing
  •   Toileting
  •   Showering
  •   Assistance getting in and out of bed
  •   Assistance with dressing and undressing
  •   Managing Continence and Catheter management
  •   Emptying Commode
  •   Skin & Hair Care
  •   Provision of medication assistance and medication prompting
  •   Day/Night sitting
  •   Night sleep-over’s
  •   Meal preparation and assistance with feeding
  •   Social calls
  •   Sitting service or relief for an existing carer
  •   Emergency call out service
  •   Mobility assistance
  •   Respite/sitting service
  •   24 hour care 365 days a year
  •   Waking nights, working nights and sleeping nights
  •   Safe key service
  •   Domestic Services
  •   Shopping
  •   Housework
  •   Pension, benefit & prescription collections
  •   Laundry, Ironing and other light household duties
  •   Making/Changing the Bed
  •   Blitz/Spring Cleaning
  •   General errands

Personal Services

  •   Assistance getting out & about
  •   Assistance in attending clubs/social occasions/day care centres, etc.
  •   Maintaining social contact
  •   Social trips, excursions, religious clubs
  •   Assistance in keeping appointments
  •   Assistance in attending clubs/social occasions/day care centres, etc.
  •   Companionship at home

Other Care Services

We also offer support for the following groups:

      •   Mental health & learning disability support work
      •   End of life care
      •   Palliative care
      •   Home from hospital
      •   Multiple sclerosis
      •   Parkinson’s disease
      •   Motor neurons
      •   Arthritis
      •   Dementia
      •   Alzheimer’s
      •   Cancer
      •   Medication monitoring
      •   Rapid response
      •   Intermediate care
      •   Emergency care

The next step

    We will be very happy to arrange to visit you, so that we can discuss the type of care you require. When we fully understand your precise needs, we carefully select carers who have the appropriate experience and qualifications to best meet those needs.

    Ace Care Supervisor will accompany your Carer on their first visit to you, this enables us to introduce you both and ensure your Carer knows your exact needs. Ace Care Supervisor will then continue to make regular visits to you, to ensure that you are happy with our service and that we are providing you with the highest standards of care.