Our Team

Ace Care carers are very special people, they are carefully selected and chosen for their professional, dedicated and caring approach. All of our carers are specifically allocated to meet the each individual needs of our service users to ensure continuity of care. We do our up most to match the carer's abilities and personality to our service users.

We believe that our service users deserve access to the very best quality of staff; well trained, highly motivated and working towards recognised professional standards. We achieve this by providing specialist in-house training. Ace care carers are carefully vetted, continually assessed and provided with on-going training to ensure their skills and working practices are up to date and to ensure high standards are always maintained.

All staff employed by ACE CARE undertake a compulsory full enhanced Criminal records bureau (CRB) check and a Protection of vulnerable adults check ( POVA). Staff undertake the skills for care induction programme. We also verify all employees personal, professional and training references before commencing employment with Ace Care.

All of our carers have an NVQ level 2 in health & social care. Ace Care carers also have their own individual training and development plan, which are continually reviewed to ensure that they are updating their skills and professional development. Ensuing that Ace Care carers continually deliver a high quality service.

ACE CARE ensure that all carers are fully versed in their responsibilities and familiar with all government and policies, procedures, and codes of conduct. These policies will include the Protection of Vulnerable Adults, Health and Safety, and Data Protection.

ACE CARE carers always wear a badge stating their name and role and also wear a uniform.

All of our carers undertake the following training:

    •  Moving and Handling
    •  Health and Safety
    •  Security
    •  Food Hygiene/ safe food handling
    •  Safer Handling of Medication
    •  Emergency First Aid
    •  Principles of care
    •  Role of the Care Worker
    •  Needs of the Service User
    •  Infection Control
    •  Protection Awareness of vulnerable Adults
    •  Service User Values and Communication Skills
    •  ACE CARE Policies and Procedures
    •  Personal Hygiene
    •  Management of Continence and Prevention of Pressure Sores
    •  Care of Service Users with Dementia, Diabetes, Multiple Sclerosis
    •  Palliative Care/ End of life
    •  Fire Safety

ACE CARE operates a quality performance management framework in which all staff are responsible for the quality of the services they, or their teams, provide. The management team continuously monitors and develops the quality of the service we provide to all our service users.
Policy on Complaints